Unexpected service issues can happen at any time. With Connect Care, subscribers can protect themselves from costly repair charges by adding affordable monthly coverage to their internet or phone service.
For only $8.99 per month, Connect Care helps cover common service-related repairs and equipment issues that may otherwise result in a one-time service call fee ranging from $50–$100.
What Connect Care Covers
The Connect Care plan is designed to help with simple repair situations such as:
- Bad or damaged fiber
- Faulty ONT equipment
- Broken service drops
- Minor service-related repairs
- Standard technician service call fees
How It Works
When enrolled in Connect Care:
- Customers pay a flat monthly fee of $8.99
- Covered repair visits will not incur the standard one-time service call fee
- Service issues can be resolved without unexpected out-of-pocket repair costs
Why Choose Connect Care?
- Predictable monthly cost
- Protection from surprise repair bills
- Faster peace of mind when issues occur
- Convenient coverage added directly to your subscription
Important Notes
- Connect Care is optional and may be added at any time
- Coverage applies to eligible repair situations and standard service calls
- Damage caused by negligence, misuse, or non-standard installations may not be covered
Stay connected without worrying about unexpected repair costs — add Connect Care today for only $8.99/month.